# My Device is stuck at Copying Files
Some users may encouter an issue where the "copying files" step of QuickSync stalls and gets stuck or will get to a point and then restart from 0%. This is likely due to power or driver issues related to the external disk drive.
# Hard Disk Drive
If you are using a hard drive, you likely need to provide more power to the drive. Disk IO is very intense when extracting a 270+ GB file during the final stages of QuickSync and some drives draw more power than can be provided by a small device via USB. This can cause the device to hang or fail. It can also lead to data corruption, which can cause other issues down the line.
If you experience this issue and have a hard drive, try using a USB Y cable or powered USB hub to power the drive.
A powered USB hub will let the drive pull power from two USB ports and a powered USB hub will provide an additional power supply for powering the drive. Here are two recommeded options.
Once updating your drive connection and power, it is recommended to reset the blockchain to restart QuickSync to avoid any issues with previously corrupted data.
# Solid State Drive
If you are using a solid state drive, power is probably NOT the issue. The issue is more likely to be poor driver support for the specific USB -> SATA adapter you are using.
To resolve this, you have two options. First, you can try plugging your drive into a USB 2 port (black) on the device. This will typically revert the driver back to the older, but more consistent, version and help avoid issues. If that doesn't work, or you want to continue using USB 3, try using a recommeded USB->SATA adapter that has worked well for users in the past.
Recommeded Adapters
After updating your drive connection, it is recommended to reset the blockchain to restart IBD to avoid any issues with previously corrupted data.